Frequently Asked Questions

Our GMF’s physicians may use artificial intelligence to help write clinical notes. This technology allows them to spend more time interacting with their patients by reducing the time spent taking notes. As a result, they can maintain better eye contact, listen more attentively, and foster a more human relationship throughout the consultation. Artificial intelligence remains an assistive tool; clinical notes are always reviewed and approved by the physician, who retains full responsibility for their content and for medical decisions.
Your physician’s use of artificial intelligence requires your consent. You may withdraw this consent at any time, with no impact on the care you receive.

Regular appointments can be booked by phone at 819-375-6666 or online via RVSQ (Rendez-vous santé Québec) (www.rvsq.gouv.qc.ca), for physicians who are enrolled in the service.
For a minor emergency appointment, you must use the Bonjour-santé or RVSQ platforms, available by phone or on the Internet from 6pm for an appointment the next day.

You can cancel your appointment by leaving a message on our voicemail at 819-375-6666, option 0.
If you would rather reschedule your appointment, please contact your doctor’s secretary directly.

You will receive an appointment proposal by text message or email. If it works for you, click “Accept”. Otherwise, contact your doctor’s secretary to arrange another date.

We recommend that you confirm your attendance. However, failing to confirm will not result in your appointment being cancelled.

Yes. If you have not cancelled your appointment at least 24 hours in advance, a $35 fee will apply.
An invoice will be sent to you by email and must be paid before your next appointment.

No. You cannot request a phone appointment with your doctor.
However, when the situation calls for it, your doctor may arrange a phone appointment to provide follow-up care.

Please bring your health insurance card and an up-to-date list of your medications. We also ask that you arrive 15 minutes before your scheduled appointment time to complete the required documents.

It depends on the type of form. We invite you to contact your doctor’s secretary for more information.

Yes. Once the form is completed, your doctor’s secretary will contact you to let you know the fees to be paid.

Payment is accepted by Interac (debit only) or in cash.

Currently, our GMF is not accepting new patients.
We invite you to register with the Guichet d’accès à un médecin de famille (GAMF, family doctor access point), which will contact you when a spot becomes available with a health care professional in your area.

Our GMF primarily serves patients registered with our family physicians. If you do not have a family doctor, we invite you to register with the Guichet d’accès à un médecin de famille (GAMF, family doctor access point), which can help guide you through the process.

Register with the orphan patient list (patients without a family doctor):
Online: www.gamf.gouv.qc.ca
By phone: 819-370-2200, ext. 3623

If you have a health problem, contact the Guichet d’accès de première ligne (GAP, primary care access point): 811, option 3, or the GMF Réseau de Trois-Rivières (online only): www.rvsq.gouv.qc.ca or www.bonjour-sante.ca.

Call the RAMQ a few days before your appointment at 1-800-561-9749, options 1-2-2-1.
An extension must be faxed to the GMF de Trois-Rivières at 819-375-3423.
Fees apply if an extension is not possible.

Monday to Friday: 8am to 8pm
Saturday and Sunday: 8am to 12pm

Monday to Thursday: 8:30am to 11:30am and 1pm to 3:30pm
Friday: 8:30am to 11:30am
Saturday and Sunday: 9am to 11am

To obtain a copy of your medical record, you must fill out an access-to-information request form by coming to the clinic.
To process your request properly, the medical archivist will need to know precisely which documents you need. The information required may vary depending on the purpose of your request, for example for a lawyer, an insurer, a new physician, an employer, or for your personal records.

Yes. We invite you to read our document on Law 25 (privacy legislation): Read the document (PDF).

We invite you to sign up for the Québec Personal Health Record (Carnet santé Québec): carnetsante.gouv.qc.ca/portail.
There you can view your test results and other health information.

If you have lost your requisition, we can print a new copy for you or send it to you by email. However, make sure you are able to open the document you receive and to print it.

We invite you to consult this link:
www.ciusssmcq.ca — blood tests and other samples

We invite you to consult this link:
ciusssmcq.ca — vaccination

To renew your medication, please contact your pharmacy. The pharmacy will forward a renewal request to your doctor, if needed.
We recommend making your request a few days before you run out of medication so that your renewal can be processed as quickly as possible.

Dr Esther Mc Kinnon has set up a clinic dedicated to IUD and Nexplanon contraceptive implant insertion.
To book an appointment or get more information, please contact her secretary at 819 375-6666, then select option 1, followed by option 3.

In the Trois-Rivières region, there is no public wart clinic. You must consult a private clinic.